Refund policy

Automatic credit returns

One credit is reserved when an image is submitted. If processing fails or no supported removable watermark signal is found, that reserved credit is returned automatically. This is a credit return and does not automatically refund the original payment.

Purchases and expiry

The current options are a $1 one-time credit for one image and a $9 monthly plan that issues 100 credits after each successful payment. Credits expire 30 days after they are issued. Unused or expired credits are not automatically converted into a payment refund.

Subscription cancellation

You can manage or cancel a monthly subscription through the billing settings linked from your SynthClear account. Cancellation stops future renewals according to the status shown in Stripe. It does not by itself refund a previous payment.

Requesting a payment refund

If you believe you were charged in error, paid more than once, or could not use a purchase because of a technical issue, email [email protected] from your account email. Include the purchase date and a brief description; do not send full card details.

We review requests individually. If a refund is approved, it is submitted through the payment provider to the original payment method where available. Any credits associated with a refunded payment may be adjusted or removed.

Contact us

For billing support, contact [email protected]. We may ask for the account email and transaction reference to locate the payment.